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How often do you release new designs?

Some of our best-selling classic designs have been with us for a while, but we also do limited releases and seasonal ranges. If you are on our mailing list, you’ll receive an email when we release new designs.

I usually buy hats for my kids at Knogins. Do you sell adult hats too?

We certainly do! Our large hats fit adults, and lots of parents buy matching hats to wear with their kids. We are also growing our range of plain and adult patterns, specifically for adults. Check back regularly to see new product releases!


How do I choose the correct size?

Check out our sizing guide here. Generally speaking, for big kids and adults, order size Large.
Children's heads sizes differ from child to child. The age ranges we suggest are approximate.
We recommend you ALWAYS measure your child's head before purchasing to ensure you get the best fit.
Use a measuring tape to take the measurement. Otherwise use a ribbon to take the size then use a ruler to find the measurement.

Purchase the size closest to your child’s head measurement.

Small: 45cm - 50cm
Medium: 50cm - 55cm
Large: 55cm – 60cm

Our snapback hats and baseball hats are adjustable with a snap closure. Bucket hats are not adjustable – if you are close to the upper measurement for that size, you might like to size up to allow for growth.
If you need advice, use the chat to ask us a question, or email us at - we're always happy to help!

Returns & Exchanges

What is your Return Policy?

We want you to be 100% happy with the items that you purchase from us! If you need to return or exchange an item, we do our best to make it as easy and smooth as possible! Items need to be unworn, in new condition, with tags attached. Visit our Exchanges & Returns page for details.


What payment options do you accept?

We accept all major credit cards (MasterCard, Visa, American Express etc), Apple Pay & Google Pay. We also offer AfterPay and Zip Pay.


How can I track my parcel?

You will receive an email when your order is shipped, with the Australia Post tracking number.

Are parcels securely packaged and protected?

Yes! We take great pride in our unique hats and want to be sure you receive them safely. Your order will be shipped in a sealed rigid cardboard box to protect the shape of your hat/s.

How long does shipping usually take?

All orders are shipped within 2 working days. Typical delivery times for standard shipping in Australia:

Metro: approx 1-2 Business Days

Regional: approx 3-7 Business Days

You can check Australia Post's estimated delivery times by clicking the link below and entering 3690 in the 'from' section and your postcode in the 'to' section.

International delivery can take 14 days, depending where you are located.

Become a Stockist

Do you wholesale?

Yes, we do! You can apply for a wholesale account here.

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