FAQs

Products
Q. Will you be releasing new designs?
A. Keep checking our social media - we are frequently adding our collection.
Q. Do you just sell snapbacks for toddlers?
A. Absolutely not! We cater for all Knogins large or small! Large fits adults.
Q. Do Knogins also supply the clothes in the promotional photos?
A. I'm afraid not. Our niche is what we do best... Snapbacks!

Payments
Q. What are my payment options?
A. We accept all major credit cards (MasterCard, Visa, American Express etc), Apple Pay & Google Pay. If you would like to pay via bank deposit you can send us your order via email. We have also offer Afterpay, Laybuy and ZipPay for those who like to Shop Now. Pay Later.
 
Shipping
Q. How can I track my parcel?
A. If you are a domestic customer, you will receive a dispatch notice, via email, with tracking number.
Q. Are parcels securely packaged and protected?
A. We take great pride in our unique snapbacks and want to be sure you receive them safely. All Snapbacks are packaged in sealed rigid cardboard boxes to protect their shape.
Q. How long does shipping usually take?
A. All orders are shipped within 2 working days. The advised delivery time is 3-5 working days, within Australia. International orders are expected within 5-14 working days.
 
Returns
Q. Do you accept returns?
A. Sure we are more than happy to refund or exchange.

 

matching hats snapback caps

Subscribe